There are several ways to contact the web hosting company whose services you are using, but the one that you’ll always find irrespective of which company you choose is a support ticket system. This is the easiest channel of correspondence for different reasons. In case no client support staff member is free at the moment and they’re all engaged, a telephone call may not be responded to, but a ticket will always be received. Also, you can copy and paste large pieces of information without worrying about typing mistakes, and in case a particular problem needs more time to be resolved or a number of replies have to be exchanged, all the info will be in the same place, so each party can always see the steps taken by the other one. The negative side of using tickets to contact your hosting provider is that they’re often separate from the web hosting platform, which means that if you have to provide info or to adhere to guidelines, you’ll have to use at least 2 different systems and this number might grow if you wish to manage a number of domains. Moreover, lots of web hosting providers reply to tickets after hours, or even once in every twenty four hours, and for you as a client, this means wasted time while waiting around for a response.

Integrated Ticketing System in Cloud Website Hosting

The ticketing system that we use for our cloud website hosting is not separate from the web hosting account. It’s included in our fully featured Hepsia hosting Control Panel and you’ll be able to visit it at any given time with only a couple of mouse clicks, without having to log out of your hosting account. The ticketing system comes with a quick-search field, so you can track the status of de facto any support ticket that you’ve submitted in the past, if you need it. On top of that, you can read knowledge base articles that are relevant to different problem categories, which you can select, so you can learn how to tackle a given problem even before you send a ticket. The response time is no more than one hour, so you can get prompt assistance at any particular time and in case our technical support staff recommends that you should do something inside your hosting account, you can do it momentarily without logging out of the Hepsia Control Panel.