A live chat is a real-time method of communication between a website hosting provider's support crew and its clients. It is a very efficient way to receive some info about the web hosting services or have some issue resolved since you're talking with a live representative. The benefits of using a real-time chat service instead of calling or opening a trouble ticket are the reduced chance of mistakes when you exchange info like usernames or domain names, the quicker response time as the communication is real-time as well as the fact that you do not have to stay on the chat constantly - you are able to do something else while the representative examines the issue in question. Furthermore, you'll be able to be a part of a live chat room from any computer that is connected to the web, avoiding the phone fees that you will have to pay in case you're calling to a different country.

Live Chat Support in Cloud Website Hosting

In addition to the telephone and ticket support, we offer live chat support as well. You can contact us every single day, including holidays and weekends, and we can give you more info about the cloud website hosting that we provide if you are not a customer yet, or about basic and billing questions in case you already have an account. Although for entirely tech issues you will have to open a ticket to our tech assistance team, as such matters will require more time to be taken care of, you can still contact us on our live chat for some technical info. To give you an example, we are able to help you set up an email address in your e-mail client or troubleshoot a variety of issues, saving you lots of time. Even if our phone lines are already off for the day, you can talk to a live person.