The presence of the customer and tech support that a cloud website hosting company provides can tell you a lot for the services they offer as well. In the event that you are allowed to use only e-mail messages and tickets, you have most likely discovered a reseller not the hosting provider. When this is the case, you'll have to wait for a couple of days to have a problem resolved since your reseller may not be checking their communication regularly or they may have to get hold of the actual web hosting company for extra help. When the supplier can provide several ways of communication with fast response time that are available anytime, they are almost certainly the top provider, not only a reseller. Therefore you'll receive timely assistance and top quality support as they will have direct access to the servers where your account is. Regardless of the issue - sales or technical, it's generally better to be able to contact your website hosting company directly by using your favourite way of communication.

24/7 Customer Support in Cloud Website Hosting

Our cloud website hosting come with 24/7/365 pre-sales, customer and tech support, so no matter if you are inquiring about our solutions before you make a purchase or you're a current customer and you have any question or a problem, you're able to contact us any time, which includes weekends and holidays. We have a number of channels to contact us - several telephone lines around the globe for your convenience plus live chat support for billing, pre-sales and general questions; e-mail messages and support tickets for more technical matters or any issues that require more time to investigate and fix. Unlike many other website hosting providers, our trouble tickets have a guaranteed max reply time of just 1 hour, so no matter what your trouble is, it will be resolved on time and you won't waste days so as to get something fixed.

24/7 Customer Support in Dedicated Servers

When you get a dedicated server through us, you're able to get in touch with us anytime using several channels and the max time that you will have to wait for an answer is up to one hour, so you can forget all about waiting a whole day. Our customer and tech support service is present 24/7 no matter if it's a weekend or a holiday and we will assist you with anything related to the applications that are pre-installed on the server. To contact us about a tech issue, you will be able to open a ticket via the Help section of your billing Control Panel or you can send us an e-mail. If you have any kind of basic questions or you'd like to learn more about our web hosting solutions before you order, you can use our live chat or you can call one of the local telephone numbers that we have in several countries around the world. In the event that you'd like to have support for third-party software that you are unable to deploy or manage efficiently, you'll be able to add the Managed Services upgrade to your package and our sysadmins will assist you.