Customer Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Support Ticket Response Time Guarantee

  • We provide a 60 min response guarantee for any support ticket or email that you send to our customer support staff. We’ll quickly respond to all the standard questions and forward the matter to our admins in case further assistance is needed. If you take advantage of the Optional Admin Services package, we’ll perform any of the included services at a time that has been agreed upon preliminary.

  • Top quality support service

  • A Premium Technical Support Service

  • Our technical support staff will be online for you 24–7–365 if you require help with the Web Control Panel or with any of the applications that we have preinstalled for you on the dedicated server. What is more if you need help tackling the routine administration tasks on your server, you can take advantage of our Optional Admin Services package, that includes backup hard disk space, Operating System updates every week, software installation and problem troubleshooting services, server monitoring and restarting procedures, etcetera.

  • Intuitive help center

  • An Intuitive Help Area

  • We have equipped the Web Control Panel with a circumstantial knowledge base, which offers exhaustive explanations of its features and functions. Moreover, we have prepared exhaustive video tutorials that will further teach you how to carry out a certain action or resolve a typically encountered problem. All the how–to articles and the video tutorials are easily accessible from each Web Control Panel section through the Help and Videos buttons in the upper right corner.