Help and Support Channels

  • 1 hour ticket response time

  • A 1–hour Inquiry Response Warranty

  • Our group of professionals will do their best to answer to your assistance enquiries in less than 1 hour. If, however, the issue you have encountered needs help from the Administrators’ =Department,= we will forward the ticket to the administrator in charge and will write a note to let you know.

  • Top quality support service

  • Expert Technical Support Service

  • Our technical assistance Department is going to be working for you 24x7x365 to to attend to all support inquiry tickets that you send. We offer technical support for all applications that are pre–installed on your machine. These include our in–house developed Web Control Panel, the preferred Operating System and the server management panel (with respect to the VPS type).

  • Intuitive help center

  • An Informative Help Zone

  • Each part of the Web Control Panel that is available without charge with your VPS includes an internal article base. You will see a number of detailed how–to tutorials and a selection of step by step video courses that show all the standard site maintenance responsibilities. You can easy–access them by hitting the Help or Video keys in the top right corner of each Control Panel section.